Intellectual capital (IC) is an organization's intangible assets—knowledge, skills, experience, and relationships—that create economic value and competitive advantage, typically split into human capital (employee expertise), structural capital (systems, IP, processes), and relational capital (customer/supplier connections). It's crucial because it drives innovation and value, making up a huge part of modern company worth, and needs active management like tangible assets.
Knowledge Management
Knowledge Management (KM) is the systematic process of creating, sharing, using, and managing an organization's knowledge and information, aiming to improve efficiency, innovation, and decision-making by leveraging collective expertise and ensuring valuable know-how isn't lost. It involves capturing explicit (documented) and tacit (experiential) knowledge through people, processes, and technology (like AI tools and platforms) to build an institutional memory and foster continuous learning, preventing repeated mistakes and enhancing performance.
